Power Platform
Common Use Cases for Power Apps and Power Automate in CRM
Explore practical examples of how Power Platform can extend Dynamics 365 and automate business processes.
INSIGHTS & PERSPECTIVES
Ideas from the Field.
Practical insights on Dynamics 365 CRM, Customer Insights, Power Platform, AI, and enterprise application architecture.
Real-world perspectives to help you solve business challenges, make informed technology decisions, and get more value from your technology investments.
Integration
Integrating Dynamics 365 with External Systems
Key patterns, considerations, and best practices for integrating Dynamics 365 with enterprise applications and data sources.
Strategy
A Practical Approach to AI Adoption in CRM
How to identify opportunities, assess feasibility, and build a realistic roadmap for AI within your CRM and business processes.
Data Management
Improving Customer Data Quality in Customer Insights
Practical approaches to data quality, identity resolution, and ongoing data governance.
Solution Design
Designing Maintainable Dynamics 365 Customizations
Best practices for customization that support long-term maintainability, performance, and scalability.
Business Value
Measuring the Business Impact of CRM and Power Platform Initiatives
A practical look at how to define, track, and communicate business value from your technology investments.
CRM Architecture
Five Signs Your Dynamics 365 CRM Architecture Needs a Review
Explore common architectural challenges and considerations for maintaining a scalable, supportable CRM environment.
Customer Insights
Planning a Dynamics 365 Customer Insights – Data Implementation
Key considerations for customer data integration, profile unification, data quality, and solution architecture.
AI & Automation
Where AI Agents Could Add Value in Dynamics 365 Sales
Explore practical AI use cases for sales processes, customer information, and intelligent workflow automation.
No articles match your search.
LET’S CONTINUE THE CONVERSATION
Have a Question or Topic You'd Like to Explore?
We’d love to hear from you. Tell us which CRM, customer data, Power Platform, or AI challenges matter most to your organization.Your questions and suggestions may inspire future articles and technical discussions.